ongcuci's Commitment to Protecting Your Data
ongcuci takes the privacy of every user seriously. This policy clearly explains how we collect, process, store and protect your personal information throughout your use of the platform.
Data Protection Principles
Six Core Principles of the ongcuci Privacy Policy
Every decision we make regarding personal data is guided by the following principles in the interest of our users.
Data Security
Your personal information is stored using high-level encryption. We use industry-standard security protocols to ensure your data cannot be accessed by unauthorised parties.
Information Confidentiality
ongcuci does not sell or transfer your personal data to any third party without your consent, except as specified in this policy or as required by law.
User Control
You have full rights to access, update and request deletion of your personal data at any time by contacting our customer support team.
Purpose-Limited Collection
We only collect information that is strictly necessary for the stated purposes — account registration, identity verification, payment processing and service improvement.
Secure Processing
Every deposit and withdrawal transaction is processed through encrypted payment channels. Your financial information is not stored directly on our servers.
Full Transparency
This Privacy Policy is written in clear, easy-to-understand language. We will notify you if any material changes are made to the way we handle your personal data.
1 Information We Collect
ongcuci collects several categories of information from users to ensure our services operate properly and securely. This information is collected directly from you during account registration, use of the platform, or through communication with our customer service team.
Personal Identification Information
- Full name as shown on your identity card (MyKad) or official document
- Date of birth for age verification purposes — users must be 21 years of age or older
- An active email address and mobile phone number
- Current residential address
- A copy of your identity document when required for the identity verification process
Financial Information
- E-wallet account details (Touch 'n Go eWallet, ShopeePay) to facilitate deposits and withdrawals
- Information related to your DuitNow account and online banking (FPX) that you have registered
- Cryptocurrency wallet addresses (USDT, BTC, ETH) if you choose that payment method
- Records of deposit and withdrawal transactions in your account
Technical and Usage Information
- IP address, device type, operating system and web browser used
- Activity data on the platform including games played and session times
- Access logs and diagnostic information for security and system improvement purposes
2 How We Use Your Information
All information we collect is used solely for legitimate, clearly stated purposes. ongcuci does not use your data for any other purpose unrelated to the services you use.
- Account Verification: Your personal information is used to ensure every account belongs to a legitimate individual who meets the minimum age requirement of 21 years
- Payment Processing: Financial data is processed to facilitate deposits from RM10 and withdrawals from RM100 with processing times between 5 and 30 minutes
- Platform Security: Technical information is used to detect suspicious activity and prevent fraud
- Service Communications: Your email and mobile number are used to send important account-related information, not for purely marketing purposes
- Legal Compliance: Certain data is retained to meet the compliance requirements of the international licensing under which ongcuci operates
3 Disclosure to Third Parties
ongcuci does not sell, transfer or disclose your personal information to any third party for commercial purposes. However, in certain limited situations, we may need to share information with the following parties:
Payment Service Providers
Payment service providers such as e-wallet processors and FPX gateways receive only the minimum necessary data required to complete your deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.
Regulatory Bodies
Where the law or the international licensing authority that regulates ongcuci requires the disclosure of certain information, we will comply with that requirement. We will notify you of any such disclosure if permitted by law.
Internal Sharing
Your information may be shared among internal departments of ongcuci responsible for platform operations, technical support and customer service — all subject to strict internal access control policies.
4 Data Security and Storage
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.
- Data encryption using SSL/TLS technology during the transfer of data between your device and our servers
- Encrypted databases with role-based access controls — only authorised personnel may access user data
- Continuous security system monitoring to detect any threats or intrusions
- Regular data backups to ensure service continuity
- Periodic security reviews by our internal technical team
The retention period for your personal data depends on operational requirements and legal compliance obligations. Once an account is closed and all obligations are settled, data will be deleted or anonymised in accordance with our data retention policy.
5 Cookies and Tracking Technologies
The ongcuci website uses cookies and similar tracking technologies to improve the user experience, maintain login session security and analyse platform usage patterns.
Types of Cookies We Use
- Session Cookies: Required to maintain your login session and keep your account secure while you are active on the platform
- Preference Cookies: Store your language settings and display preferences to personalise your experience
- Analytical Cookies: Help us understand how users interact with the platform for service improvement purposes
- Security Cookies: Used to detect and prevent fraudulent activity and protect your account
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the ongcuci platform.
6 Your Rights
As an ongcuci user, you have the following rights regarding your personal data. We are committed to processing every request in a timely and transparent manner.
You may request a copy of the personal data we hold about you at any time.
If your information is inaccurate or out of date, you may request an immediate correction.
Subject to legal and compliance requirements, you may request the deletion of your data.
You may object to the processing of your data for certain purposes such as direct marketing.
To exercise any of the above rights, please contact the ongcuci customer service team via live chat or email. We will process your request within a reasonable timeframe.
7 International Data Transfers
As a platform operating under international licensing, your personal data may be transferred to and stored on servers located outside Malaysia. In all cases, we ensure that such data transfers are carried out with protection that is equal to or greater than the established standards.
8 Underage Users
The ongcuci platform is strictly prohibited for users under the age of 21. We do not knowingly collect any personal information from underage individuals.
During registration, users are required to confirm that they are 21 years of age or older. ongcuci reserves the right to verify a user's age at any time and to close any account found to belong to an underage user, returning any remaining account balance in accordance with the established procedure.
If you are aware that someone under the age of 21 has registered on our platform, please contact our customer service immediately so that appropriate action can be taken.
9 Changes to This Privacy Policy
ongcuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our services, legal requirements or industry best practices. Any changes made are binding upon publication on the ongcuci website.
For material changes — those that significantly affect how we handle your personal data — we will send a notification to the email address registered with your account or through a prominent notice on the platform. The "Effective" date at the top of this page will be updated to reflect the latest version.
Continued use of the ongcuci platform after changes are published is considered your acceptance of the updated terms. We encourage you to review this page periodically.
10 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the ongcuci customer service team through the following channels:
- Live Chat: Available 24/7 directly on the ongcuci platform in Malay and English
- Email: [email protected]
Our team will make every effort to address each privacy-related inquiry with full attention. For requests to exercise your rights (access, correction or deletion of data), please clearly state the type of request when contacting us.
Your account is fully protected
ongcuci ensures every piece of your personal information is handled responsibly. Register an account today and enjoy a safe, licensed sports betting and online casino platform.